Supporting our Customers during COVID-19 Crisis

Supporting our Customers during COVID-19 Crisis

Retailers are tasked with navigating the ever-shifting market conditions at an unprecedented pace, due to the global pandemic and re-opening of businesses after the lockdown. Retailers need to address consumers’ preference for a safer, faster checkout experience while continuing to serve the wide array of needs for their customer base and be compliant with regulatory requirements.

Preference for shopping online & home deliveries or curbside pick-up, scan & go are among many examples of consumer behavior trends that are rising. Merchants who have the payments infrastructure to support this type of consumer engagement have a leg up on their competition.

Aurus provides a full spectrum of payment acceptance options and is leading innovation for rapid deployment of hygienic, touch-free payment check-out experience(s) in store, curbside pick-ups and fast, secure, seamless ordering both online and in-store.

Consider these insights as you adapt your own business to the changing landscape.

Online Ordering

Consumers are 30.6% (Source: PYMNTS) more likely to make their purchases online in 2020 than they were in 2019, emphasizing the increased reliance on digital payments.

AurusPay® platform helps merchants provide a range of payment options online including online EBT and alternate payments for its consumers to drive sales. The platform has integrations with leading industry platforms for online ordering, basket creation and fulfillment.

BOPIS/Curbside Pickup

The number of orders placed online and picked up at bricks-and-mortar stores surged 208% (Source: CNBC) between April 1 and April 20 compared with a year ago. Curbside pickup is here to stay it’s convenient, safe and contactless - key features that consumer wants right now and following the pandemic.

Aurus provides robust payment terminal applications, designed especially for curbside pick-up and special event usages. They can be supported in GPRS Or WIFI mode and provide enhanced convenience to consumers to pay and pick up.

Promote Contactless/Alternate Payments

Contactless payments are equally secure as the chip EMV payments. Retailers will need to display signage and train associates to guide and encourage customers for contactless payment method usage.

AurusPay® is certified to accept contactless (CTLS) payments and AurusPay® enterprise application across all device families supports acceptance of various contactless payment methods. Aurus has also enabled UI/UX to enable, advertise and guide consumer through the checkout process by displaying digital wallet acceptance on payment terminal, display digital wallet options during SKU item display screen.

Limit Consumer Checkout Touch Points

Provide your customers peace of mind with safety, speed and choice at checkout:

No Signature is required across all card brands – The rules for all the major card brands preclude the requirement for proof of signature for a chargeback. As a result, there are no transaction limits or thresholds to consider when updating your POS infrastructure to take advantage of no signature.

Bypass interactive prompts – (Amount Confirmation / Cashbacks / Loyalty Enrollments / Donations / Survey etc.) using existing bypass feature on the POS. Business can think of turning off prompts using an existent POS configuration and associates can perform PinPad actions on behalf of customers.

Payment Device Sanitization

  • Never spray, coat or pour any liquid, sanitizer or disinfectant directly onto the device. Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic and rubber.
  • Refrain from vigorously scrubbing and shaking the terminal(s) to prevent triggering a tamper alert. Refrain from vigorously rubbing with a dry towel, or similar actions, which can cause ESD Electrostatic Discharge and trigger a tamper alert.
  • Devices should only be gently cleaned to remove dirt, residue or debris using a lightly water-dampened, clean microfiber cloth. One or two drops of pH-neutral, non-scrubbing soap may be used. Do not use solvents, harsh detergents, or abrasive cleaners.
  • After cleaning, the devices may be sanitized using an alcohol-based wipe or appropriate alcohol-based cleaner (approx. 70-90% strength isopropyl alcohol) applied to a microfiber cloth. Apply gently; do not scrub. Isopropyl alcohol applied to a clean microfiber cloth may be used on touch panel displays but never press hard on displays.
  • Always check with OEM instructions on cleaning procedures. Some payment terminals with a plastic screen may not be cleaned with alcohol.